I have co-edited two books on how people experience products. The book Food, People and Society provides an overview of scientific research performed at various European institutes on how consumers perceive, evaluate and choose food products. With Paul Hekkert I have edited the book Product Experience, which provides a comprehesive overview of different perspectives on how people experience products. It takes into account the human (sensory, ergonomic), the interaction (aesthetic, semantic, emotional), and the product (digital, non-durable, environmental) perspective on human-product interactions.
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In addition, I have co-edited two books that focus on the design processes used to develop new products and services. In the book From Floating Wheelchairs to Mobile Car Parks, Pieter Desmet and I have gathered an inspiring collection of 35 projects in which designers started out to create specific consumer experiences. We provide a list of 14 ingredients that play important roles in these experience-driven design projects. The book also provides an inspiring experience by itself: The graphic design has won a Bronze European Design Award. In September 2013 a new book will be released with the title Advanced Design Methods For Successful Innovation. It discusses a new set of advanced design methods that were recently developed at the three Dutch technical universities.
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Besides these books, I have written many papers in scientific journals and have contributed chapters to international books about sensory perception, user experiences, and experience-driven innovation. I have made a small selection below:
On design and innovation:
- Schifferstein, H.N.J., Kleinsmann, M.S., Jepma, E.J. (2012) Towards a conceptual framework for Experience-Driven Innovation. Proceedings of 8th International Design and Emotion Conference
- Schifferstein, H.N.J. (2011) Multi Sensory Design. ACM Proceedings of the DESIRE’11 conference
- Ludden, G.D.S., Schifferstein, H.N.J., Hekkert, P. (2008) Surprise as a design strategy, Design Issues, 24(2), 28-38.
On the role of consumer research in product development:
- Desmet, P.M.A., Schifferstein, H.N.J. (2012) Emotion research as input for product design. In: Product innovation toolbox: A field guide to consumer understanding and research.
- Schifferstein, H.N.J. (2010) From salad to bowl: the role of sensory analysis in product experience research. Food Quality and Preference, 21, 1059-1067
- Schifferstein, H.N.J. & Zwartkruis-Pelgrim, E.P.H. (2008) Consumer-product attachment: measurement and design implications, International Journal of Design, 2(3), 1-13.
- Schifferstein, H.N.J., Candel M.J.J.M., & van Trijp, H.C.M. (1998) A comprehensive approach to image research: an illustration for fresh meat products in the Netherlands. Tijdschrift voor Sociaal-wetenschappelijk onderzoek van de Landbouw, 13(3), 163-175.
- van Trijp, H.C.M. & Schifferstein, H.N.J. (1995) Sensory analysis in marketing practice: Comparison and integration. Journal of Sensory Studies, 10, 127-147
On how people experience products:
- Schifferstein, H.N.J., Wastiels, L. (2013) Sensing materials: Exploring the building blocks for experiential design. In: Materials Experience: Contemporary Issues in Materials and Product Design
- Schifferstein, H.N.J., Talke, K.S.S., Oudshoorn, D.J. (2011) Can ambient scent enhance the nightlife experience? Chemosensory Perception, 4, 55-64
- Schifferstein, H.N.J., Hekkert, P. (2011) Multisensory aesthetics in product design. In: Art and the Senses
- Schifferstein, H.N.J. (2009) The drinking experience: cup or content? Food Quality and Preference, 20, 268-276
- Schifferstein, H.N.J., Desmet, P.M.A. (2007) The effects of sensory impairments on product experience and personal well-being, Ergonomics, 50, 2026-2048
- Schifferstein, H.N.J. (2006) The relative importance of sensory modalities in product usage: a study of self-reports, Acta Psychologica, 121, 41-64
- Schifferstein, H.N.J., and Tanudjaja, I. (2004) Visualising fragrances through colours: the mediating role of emotions, Perception, 33, 1249-1266
- Schifferstein, H.N.J., Kole, A.P.W., & Mojet, J. (1999) Asymmetry in the disconfirmation of expectations for natural yogurt. Appetite,32, 307-325
If you are interested in any of these papers, please send me an email and I will send you a pdf. An overview of all my papers can be found here.